Strategic Plan 2023–27

Our vision

More homes, faster | Building a better future

Our purpose

Drive the creation of more homes and responsive services through an integrated housing system

Our guiding principles

  • Partnership

    We work across boundaries to deliver our priorities with our stakeholders.

  • Recognition

    We honour the unique cultural strengths, values and priorities of First Nations peoples

  • Leadership

    We make evidence-based decisions and take responsibility for our actions

  • Innovation

    We are agile and encourage new ways of working

  • Inclusion

    We are kind, will listen, embrace diversity and engage all

  • Integrity

    Our behaviours match our words and our decisions are transparent


More homes

Deliver well-designed housing solutions through planning and building

Strategies we’re undertaking to achieve this objective

  • Deliver more homes, faster
  • Support community housing sector capacity and capability
  • Encourage investment in the private housing market
  • Provide incentives for more new homes in areas with established infrastructure where there is greatest demand
  • Reform legislation and develop new housing design standards to maximise supply potential
  • Unlock land supply and streamline planning for faster and more diverse housing and development where it’s needed
  • Lead a tradies and apprenticeships program to support a strong industry and strengthen QBuild

Performance indicators

  • Number of social housing homes
  • Average wait time to allocation for assistance into government owned and managed social rental housing
  • Percentage of successful QBuild apprentice completions
More services

Support Queenslanders to achieve improved housing outcomes

Strategies we’re undertaking to achieve this objective

Performance indicators

  • New households assisted through private market assistance products
  • Number of people assisted by specialist homelessness services
Greater resilience

Strengthen resilience where people want to live, work and play

Strategies we’re undertaking to achieve this objective

  • Improve sustainable building practices and resilience in Queensland homes
  • Planning for growth and greater resilience in our cities, towns and regions
  • Promote effective and sustainable local governments
  • Participate in whole of government disaster recovery and resilience efforts to help communities bounce back sooner
  • Invest in rebuilding QBuild into a modern and sustainable business that supports our liveable communities
  • Lead contemporary, innovative and well-designed building solutions for government

Performance indicators

  • Satisfaction of local governments with department’s services
  • Satisfaction with accessibility and transparency of the requirements of the planning system
Connected department

Integrate our business and empower our people

Strategies we’re undertaking to achieve this objective

  • Harness collaboration, innovation, and leadership in our workplaces to drive engagement and outcomes
  • Create respectful and safe workplaces through a diverse, culturally capable, responsive and compassionate workforce
  • Adhere to the highest standards of professional conduct and ethical business practices in everything we do
  • Improve service standards through a human rights culture
  • Listen to First Nations voices, leadership and lived experience through truth telling
  • Improve our systems and processes and ensure our information is secure, protected and trusted

Performance indicators

  • Working for Queensland survey results
  • Equity and diversity data
  • Recruitment and employee retention metrics

Our values

  • Customer first

  • Ideas into action

  • Unleash potential

  • Empower people

  • Be courageous

  • Healthy and safe workplace

Read more about the Queensland Government public service values.

Opportunities we leverage to deliver our vision

  • Be a future-ready organisation with a culture of empowering and skilling its workforce and leading with transparency
  • Integrate all aspects of our new department with our vision in mind
  • Collaborate with our customers, partners and stakeholders across all tiers of government, community and private sectors to do more, invest more and achieve more
  • Use rich data, research and stakeholder insights to optimise service delivery and enhance outcomes for communities
  • Adopt new technologies to innovate, improve the way we do business and boost productivity

Strategic risks we manage

  • Our people – ensure we have the right capabilities to deliver our ambitious work program and balance this with the health and wellbeing of our people
  • Supply chains – strengthen and diversify the supply chains we rely upon if we are to rapidly respond to the housing crisis
  • Changing demands – understand our changing demographics, migration patterns and economic pressures to ensure our services are responsive, especially in our regions
  • Climate resilience – ensure we’re prepared for the impact of greater climate variability, frequency of extreme weather events and the drive for emissions reduction
  • Cyber security – improve our cyber maturity and protect our infrastructure, our people and our clients in response to a complex and changing cyber security landscape

We support the government's objectives for the community

  • Good jobs

    Good, secure jobs in our traditional and emerging industries

  • Better services

    Deliver even better services right across Queensland

  • Great lifestyle

    Protect and enhance our Queensland lifestyle as we grow

We contribute to these government sub-objectives for the community

  • Supporting jobs
  • Investing in skills
  • Growing our regions
  • Honouring and embracing our rich and ancient cultural history
  • Making it for Queensland
  • Backing our frontline services
  • Connecting Queensland
  • Building Queensland

Acknowledgement of Country

We acknowledge Aboriginal peoples and Torres Strait Islander peoples as the Traditional Owners and custodians of the land. We recognise their connection to land, sea, waterways and community, and pay our respects to their cultures and Elders past and present.

Our commitment to human rights

We respect, protect and promote human rights, and are committed to meeting our obligations under the Human Rights Act 2019.

Download the strategic plan

A thumbnail of the A3 poster of the strategic plan

Strategic Plan 2023–27 (PDF, 759.84 KB)

Previous plans

Department of Housing

Department of State Development, Infrastructure, Local Government and Planning

Department of Energy and Public Works

Department of Communities, Housing and Digital Economy

Department of Housing and Public Works