About the 2022-26 Strategic Plan
Thriving communities where all Queenslanders can have a safe and stable place to live and enjoy high levels of social and economic wellbeing, supported by a strong digital economy and a vibrant arts sector.
To improve the lives of Queenslanders by increasing social, cultural, economic and digital inclusion.
Every day our frontline workforce, made up of dedicated and committed people, work to improve the lives of Queenslanders.
- Improve social and economic outcomes for Queenslanders across the State.
- Ensure Aboriginal and Torres Strait Islander peoples and their culture are central to all engagement, design and delivery.
- Integrate proactive frontline services, assistance and programs for Communities, Housing, Digital and the Arts.
- Support a thriving digital economy where Queenslanders, their businesses and communities can transact successfully with Government and each other.
- Adhere to the highest standards of professional conduct and integrity and embed best practices in everything we do.
The Department of Communities, Housing and Digital Economy respectfully acknowledges the Traditional Owners and Custodians of country throughout Queensland, their ongoing connection to this land and water, we pay our respects to their cultures, Elders past, present and future. Further, we acknowledge that First Nations peoples’ self-determination is a human right as enshrined in the United Nations Declaration on the Rights of Indigenous Peoples, and as recognised in the Queensland Human Rights Act 2019.
- Enhancing the lives of Queenslanders through the delivery of responsive, integrated and person-centred frontline services that respond to current need and support future aspirations.
- Reframing the relationship with Aboriginal and Torres Strait Islander peoples through a Path to Treaty.
- Respecting, protecting, and promoting human rights as the cornerstone of a fair and inclusive society.
- Contributing and delivering on our government commitments including: investing in cultural infrastructure, the live music industry and continued delivery of regional arts; co-designing enhancements to neighbourhood and community centres; supporting digital inclusion for disadvantaged Queenslanders; and providing more social and affordable homes and transforming the way housing services are delivered.
- External pressures in the community challenge the department’s ability to improve social and economic outcomes for Queenslanders.
- Policies and program solutions don’t meet the culturally diverse needs of the First Nations peoples and communities across Queensland.
- Opportunities to collaborate across the department are not optimised to deliver seamless and connected frontline services for customers.
- Our resource capacity and capability to deliver services to Queenslanders doesn’t keep pace with community demands and/or expectations.
- Competing priorities and unanticipated events rapidly change the department’s operating and control environment and impact the department’s ability to deliver robust and secure services and optimise resource management.
- Use data analytics and learn from our experience to proactively anticipate the social and economic needs and aspirations of Queenslanders
- First Nations First partnerships underpinned by collaboration and respect that lead to transformation of policies, system design and programs that place First Nations peoples and communities’ experiences and barriers first, which will improve service delivery for all Queenslanders
- Leverage common arrangements and remove barriers to collaboration to increase value and opportunities for our customers
- Forecast demand pressures through evidence-based planning and utilise agile program management to respond to changing needs
- Harness the talent of our people through robust succession planning and multiskilling to build a resilient and responsive workforce.
We aim to develop a diverse, flexible, compassionate, and culturally safe workforce that respects one another and all those to whom we provide front line services:
- Customers first
- Ideas into action
- Unleash potential
- Empower people
- Be courageous
Our contribution to Queensland Government’s objectives for the community
The agency supports the Government’s objectives for the community:
- Good jobs: Good, secure jobs in our traditional and emerging industries
- Better services: Deliver even better services right across Queensland
- Great lifestyle: Protect and enhance our Queensland lifestyle as we grow.
The agency contributes to the following Queensland Government’s sub-objectives:
- Keeping Queensland safe
- Supporting jobs
- Backing small business
- Growing our regions
- Backing our frontline services
- Investing in skills
- Connecting Queensland
- Building Queensland
- Honouring and embracing our rich and ancient cultural history
Download the plan
- Strategic Plan 2022–26, Department of Communities, Housing and Digital Economy (PDF, 1049.22 KB)
- Strategic Measures 2022–23 (PDF, 140.38 KB)
Department of Communities, Housing and Digital Economy
Department of Communities, Disability Services and Seniors (CDSS)
Department of Housing and Public Works (HPW)
- Strategic Plan 2020–24, HPW (PDF, 475.99 KB)
- Performance indicators and measures, HPW (PDF, 187.67 KB)
- Last updated:
- 16 November 2022