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About the 2022-26 Strategic Plan

Our vision

Thriving communities where all Queenslanders can have a safe and stable place to live and enjoy high levels of social and economic wellbeing, supported by a strong digital economy and a vibrant arts sector.

Our purpose

To improve the lives of Queenslanders by increasing social, cultural, economic and digital inclusion.

Our people

Every day our frontline workforce, made up of dedicated and committed people, work to improve the lives of Queenslanders.

Objectives

Acknowledgement

The Department of Communities, Housing and Digital Economy respectfully acknowledges the Traditional Owners and Custodians of country throughout Queensland, their ongoing connection to this land and water, we pay our respects to their cultures, Elders past, present and future. Further, we acknowledge that First Nations peoples’ self-determination is a human right as enshrined in the United Nations Declaration on the Rights of Indigenous Peoples, and as recognised in the Queensland Human Rights Act 2019.

Commitments

  • Enhancing the lives of Queenslanders through the delivery of responsive, integrated and person-centred frontline services that respond to current need and support future aspirations.
  • Reframing the relationship with Aboriginal and Torres Strait Islander peoples through a Path to Treaty.
  • Respecting, protecting, and promoting human rights as the cornerstone of a fair and inclusive society.
  • Contributing and delivering on our government commitments including: investing in cultural infrastructure, the live music industry and continued delivery of regional arts; co-designing enhancements to neighbourhood and community centres; supporting digital inclusion for disadvantaged Queenslanders; and providing more social and affordable homes and transforming the way housing services are delivered.

Strategic risks

  • External pressures in the community challenge the department’s ability to improve social and economic outcomes for Queenslanders.
  • Policies and program solutions don’t meet the culturally diverse needs of the First Nations peoples and communities across Queensland.
  • Opportunities to collaborate across the department are not optimised to deliver seamless and connected frontline services for customers.
  • Our resource capacity and capability to deliver services to Queenslanders doesn’t keep pace with community demands and/or expectations.
  • Competing priorities and unanticipated events rapidly change the department’s operating and control environment and impact the department’s ability to deliver robust and secure services and optimise resource management.

Opportunities

  • Use data analytics and learn from our experience to proactively anticipate the social and economic needs and aspirations of Queenslanders
  • First Nations First partnerships underpinned by collaboration and respect that lead to transformation of policies, system design and programs that place First Nations peoples and communities’ experiences and barriers first, which will improve service delivery for all Queenslanders
  • Leverage common arrangements and remove barriers to collaboration to increase value and opportunities for our customers
  • Forecast demand pressures through evidence-based planning and utilise agile program management to respond to changing needs
  • Harness the talent of our people through robust succession planning and multiskilling to build a resilient and responsive workforce.

Values

We aim to develop a diverse, flexible, compassionate, and culturally safe workforce that respects one another and all those to whom we provide front line services:

  • Customers first
  • Ideas into action
  • Unleash potential
  • Empower people
  • Be courageous

Unite and Recover

Our contribution to Queensland Government’s objectives for the community:

  • Safeguarding our health
  • Supporting jobs
  • Backing small business
  • Growing our regions
  • Backing our frontline services
  • Investing in skills

Download the plan

Previous plans

Department of Communities, Housing and Digital Economy

Department of Communities, Disability Services and Seniors (CDSS)

Department of Housing and Public Works (HPW)

Last updated: 
1 July 2022