Jocelyn’s passion for supporting people helps women and children to flourish

Last updated: 

5 August 2021 11:45AM  

First published: 

5 August 2021 11:43AM

For many people experiencing homelessness, the service providers they work with contribute to their journey of creating stronger futures for themselves.

Jocelyn, a case worker with the Salvation Army, supports women and children in supported accommodation to do just that.

“I’m passionate about working with women and children so this was my first job after finishing my degree,” said Jocelyn.

“I’ve been doing it for a year and love having the opportunity to provide support for people to improve their lives. It’s important to create environments where people feel they can succeed.”

Jocelyn provides case management and social support for clients living onsite and outreach services for those who have housing. She helps people to move from crisis accommodation into their own houses and independent living.

“Some people need more support than others, but the work I do with each individual is based on what they identify is important for them.”

“One of my main goals is to motivate and guide those I work with to build their skillset to live independently and navigate the systems around them. Ultimately, I want them to live in a world where my work and role isn’t needed.

With a background in childcare, and interest in the impact of inter-generational trauma on children, Jocelyn knew the role was going to be challenging.

“It can be difficult balancing the needs of complex individuals when you’re working with lots of people at once who all need individualised support, however seeing people reach their goals makes it worthwhile.

“I’ve seen people reconnect with their support networks, establish stability for their children by enrolling them in school and childcare and get mental health support from being able to consistently attend appointments– all because they don’t have to worry about where they’ll sleep.

“Overall, one of the greatest improvements I’ve seen is how having stable housing builds these women’s confidence, which can in turn empower them to assert stronger boundaries and foster positive relationships.

Jocelyn is passionate about advocating for improvements to homelessness services and continuing to work with women and children.

“Long-term, I’d love to work more with children in trauma as an extension of what I’m doing,” Jocelyn said.

“I want to help children break the cycle of trauma and the homelessness that can often go with it.

“I think I can contribute to positive change in these women’s and children’s lives through establishing relationships and environments where they can develop the skills they need to self-advocate and make long lasting change.”

Find out more about how we help Queenslanders who need access to housing.