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Following recent changes to departmental responsibilities, functions of the former Department of Housing and Public Works have been transferred to new departments. Work is underway to develop and update departments' websites.

Complaints and compliments contacts

You may submit your complaint or compliment by calling 13 QGOV (13 74 68) or by using the Queensland Government complaints and compliments online form.

Alternatively you may contact the following areas of the department directly:

Housing and Homelessness Services and housing tenants

If you have a complaint about Housing and Homelessness Services or a housing tenant, please contact your local Housing Service Centre in the first instance.

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QBuild

Complaints Coordinator
Customer Relationships and Business Systems
QBuild 
GPO Box 2937, Brisbane Qld 4001
(07) 3008 3393
QBuild@hpw.qld.gov.au

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CITEC Confirm

Executive Director, CITEC Confirm
GPO Box 2457, Brisbane Qld 4001
(07) 3222 2700
confirm@citec.com.au

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CITEC ICT

General Manager, CITEC
GPO Box 2457, Brisbane Qld 4001
(07) 3222 2555
service@citec.com.au

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Development Tribunals

The Registrar
Development Tribunals
GPO Box 2457, Brisbane Qld 4001
1800 804 833*
registrar@hpw.qld.gov.au

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Digital Technology and Services

Office of the Deputy Director-General, Digital Technology and Services
GPO Box 2457, Brisbane Qld 4001
(07) 3719 7730
QGCDG@hpw.qld.gov.au

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Prequalification (PQC) System for Building Industry Consultants and Contractors

PQC Registrar
Building Contract Management
GPO Box 2457, Brisbane Qld 4001
1800 072 621*
PQCRegistrar@hpw.qld.gov.au

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QFleet

Policy and Executive Services Manager
QFleet
GPO Box 293, Brisbane Qld 4001
(07) 3008 2633
qfleet-mail@hpw.qld.gov.au

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Queensland Government Accommodation Office

Complaints Coordinator
Accommodation Office
GPO Box 2457, Brisbane Qld 4001
(07) 3008 2761
qgao.enquiries@hpw.qld.gov.au

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Queensland Government Chief Information Office

Queensland Government Chief Information Officer
Queensland Government Chief Information Office
PO Box 15086 City East Q 4002
(07) 3215 3900
qgcio@qgcio.qld.gov.au

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Queensland Government Procurement

Complaints Coordinator
Queensland Government Procurement
GPO Box 123, Brisbane Qld 4001
(07) 3215 3561
Betterprocurement@hpw.qld.gov.au

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Queensland Shared Services

Queensland Shared Services
PO Box 474, Brisbane Qld 4000
1300 146 370
Log in to QSS Self Service Centre

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Queensland State Archives

State Archivist, Queensland State Archives
PO Box 1397, Sunnybank Hills Qld 4109
(07) 3037 6777
info@archives.qld.gov.au

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Smart Service Queensland

General Manager, Smart Service Queensland
GPO Box 10817, Brisbane Adelaide Street Qld 4000
13 QGOV (13 74 68)
Complaints and compliments feedback form

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Sport and Recreation

Sport and Recreation
PO Box 15478, City East Q 4002
(07) 3338 9201
Sr_info@npsr.qld.gov.au

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Alleged corrupt conduct

(for example fraud and/or corruption)

Integrity Services Unit
Corporate Services
GPO Box 2457, Brisbane Qld 4001
(07) 3008 2924
IntegrityServices@hpw.qld.gov.au

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*Calls from mobile phones are charged at applicable rates.

Last updated: 
21 October 2020