Queensland Homelessness Compact Workplan 2018–2020
In 2018, the Queensland Government, and the homelessness sector, committed to the Compact to reduce homelessness in Queensland. This approach was part of our objective to build partnerships, and strengthen services, as outlined in the Queensland Housing Strategy 2017–2027.
Together, we agreed to develop the Queensland Compact Workplan 2018–2020 (the Workplan) to drive a shared vision and program of work to implement our new partnering approach.
The Workplan sets out specific actions under three broad work streams:
•	Strengthening the service system
•	Expanding our capabilities
•	Delivering person-centred housing responses
The Department of Housing and Public Works worked with Specialist Homelessness Services, peak bodies and associations, and other government agencies to develop the Workplan. Together, we identified the priorities we need to undertake to reduce homelessness, improve pathways for people to secure safe and affordable housing and support greater economic participation and social inclusion.
This Workplan focuses on the actions needed to address immediate needs, assist people experiencing homelessness to live with dignity and build on existing investment in homelessness services, crisis accommodation and longer term supportive housing. Further areas of improvement will be identified and considered for future workplans.
Stay up to date with the Workplan:
Visit www.hpw.qld.gov.au/housing
Email partneringforimpact@hpw.qld.gov.au
Telephone 13 QGOV (13 7468)
Project detail 
Stream 1: Strengthening the service system 
•	Number: 1
Name: Brisbane Local Government Area (LGA) housing and homelessness responses 
Description: Reimagine Housing and Homelessness services to better meet the needs of people who are homeless, or at risk of homelessness, within the Brisbane LGA.
Sector Partner leads: Q Shelter, St Vincent de Paul, Micah Projects
•	Number: 2
Name: Improving Homelessness Service Agreements
Description: Identify and implement opportunities to improve existing Homelessness Service Agreements for the delivery of Specialist Homelessness Services (SHS).
Sector Partner leads: Micah Projects, Brisbane Youth Service
•	Number: 3
Name: Homelessness investment logic and funding framework
Description: Strengthen the structure of the sector
Sector Partner leads: Community Service Industry Alliance
•	Number:  4
Name: Strengthen the structure of the sector
Description: To strengthen the operational and strategic networking structure of the homelessness sector to enable workforce development, integrated service delivery, growth, innovation and problem solving
Sector Partner leads: Q Shelter, Queensland Council of Social Service
•	Number: 5
Name: Supportive Housing Policy
Description: To develop a supportive housing policy position to deliver better responses to people who are homeless, or at risk of homelessness.
Sector Partner leads: Micah Projects, Q Shelter, Brisbane Youth Service, Queensland Youth, Housing Coalition
•	Number: 6
Name: Improving our data and systems
Description: Streamline and integrate data collection, and case management systems, to enable coordinated and collaborative service delivery that better meets the needs of people who are homeless, or at risk of homelessness.
Sector Partner leads: Brisbane Youth Service, Micah Projects, St Vincent de Paul, Mission Australia
•	Number: 7
Name: Integrated homelessness responses 
Description: To align housing and homelessness responses, including the Homeless Hotline, to reduce duplication and deliver more effective person-centred services to people who are homeless, or at risk of homelessness.
•	Sector Partner leads: Q Shelter

Stream 2: Expanding our capabilities
•	Number: 8
Name: Clearinghouse
Description: To enable the sharing of evidence, research, data, tools, training materials and good practice guides to support continual improvement and reform of service delivery, to better assist people who are homeless, or at risk of homelessness.
Sector Partner leads: Q Shelter
•	Number: 9
Name: Human Services Quality Framework (HSQF)
Description: To support HSQF certification for SHS funded by the Department of Child Safety, Youth and Women (DCSYW) and consider certification for Department of Housing and Public Works funded SHS to build excellence through the alignment of quality systems
Sector Partner leads: Queensland Council of Social Service, Community Service Industry Alliance, The Salvation Army, HSQF team based at Department of Communities, Disability Services and Seniors
•	Number: 10
Name: Future workforce
Description: To utilise current research evidence, and sector human resources strategies, to better understand training needs, and develop recruitment and retention strategies to enable the delivery of effective services to people who are homeless, or at risk of homelessness.
Sector Partner leads: Brisbane Youth Service, Q Shelter, Community Service Industry Alliance, The Services Union, Queensland Youth Housing Coalition

Stream 3: Delivering person-centred housing responses
•	Number: 11
Name: Review and update existing Guidelines for Good Practice for Specialist Homelessness Services (Under 16 Guidelines)
Description: Work in partnership with DCSYW, and other key stakeholders, to review the existing guidelines and requirements, and develop a contemporary version that aids implementation to support young people, under the age of 16, who are homeless, or at risk of homelessness.
Sector Partner leads: Queensland Youth Housing Coalition
•	Number: 12
Name: Service offering: Domestic and Family Violence (DFV)
Description: Develop a new service offering to better meet the needs of vulnerable women and children experiencing DFV.
Sector Partner leads: Micah Projects, Brisbane Youth Service, St Vincent de Paul, Department of Child Safety, You and Women
•	Number: 13
Name: Service offering: Young people
Description: Develop a new service offering, to better meet the needs of vulnerable young people, including those leaving care and detention.
Sector Partner leads: Queensland Youth Housing Coalition, Department of Child Safety, Youth and Women, Brisbane Youth Service
•	Number: 14 
Name: Increase accessibility of homeless services
Description: Ensure the availability and accessibility of services when people need them, including after hours.
Sector Partner leads: Micah Projects, Q Shelter, Mission Australia