Queensland Government
Department of Communities

Service Agreement (Part C) Specifications for Home and Community Care - Meals on Wheels Services

The Department of Communities (Home and Community Care, Meals on Wheels) Service Agreement comprises three sections:
•	Service Agreement (Part A) - Standard Terms of Funding
•	Service Agreement (Part B) - Specific Terms of Funding
•	Service Agreement (Part C) - Specifications

The Service Agreement (Part C) – Specifications is designed to document:
•	Organisation and service details; 
•	Service description;
•	Funded outputs;
•	Service specific additional conditions (if applicable); and 
•	Reporting requirements. 

Service Agreement (Part C) – Specifications for Home and Community Care - Meals on Wheels Services

The State of Queensland through the Department of Communities

Name of Organisation/Service Provider		
ABN/ACN		
Organisation number		

Date of Commencement of Service Agreement:	[INSERT DATE]
Date of Expiration of Service Agreement:		[INSERT DATE]

The Service Agreement relates to the service(s) listed in item 3 of the Service Agreement

1	Formation of Service Agreement
1.1	Parts of the Service Agreement 
The following documents form the Service Agreement:
(i)	The Service Agreement (Part A) - Standard Terms of Funding http://www.communityservices.qld.gov.au/department/funding/resources/documents/service-agreement-part-a-v1.pdf, current as at [INSERT DATE];
(ii)	the Service Agreement (Part B) - Specific Terms of Funding http://www.communityservices.qld.gov.au/department/funding/resources/documents/service-agreement-part-b-mow-v1.pdf current as at [INSERT DATE] that specify those terms and conditions specific to Home and Community Care, Meals on Wheels; 
(iii)	this part referred to as the Service Agreement (Part C) - Specifications; and
(iv)	any other document agreed in writing by the parties varying or extending the Service Agreement.
1.2	Term of Service Agreement
Date of Commencement of Service Agreement:	[INSERT DATE]
Date of Expiration of Service Agreement:		[INSERT DATE]
2	General
2.1	Funded organisation/Service Provider 
The Service Provider is described in Schedule 1.

The contact details of the Service Provider as listed in the Project Summary Sheet in Schedule 2A.

3	Services
The Services to be provided under the Service Agreement are HACC Service Type 007 – Meals to HACC eligible clients, and are outlined in Schedules 2A to 2E and described in item 3.1. 
3.1	Target Group/Service Users (Clients)
The Target Group and Service Users are set out in Schedule 2A.
4	Delivery of the Services
4.1	Service Commencement Date
	[insert date]
4.2	Milestones
Refer to Schedule 2A and 2B

5	Exit Strategy 
You must have a plan in place to address what will be done in the event of closure or termination of the Services under the Service Agreement.  

This Exit Strategy may include details on the process that You will employ to cease the Services, arrangements for relevant employees, the continuity of the Services to the Service Users, the handling of records and information in relation to the Services and how the Assets will be dealt with, distributed or transferred. 
 
Where the Service Agreement comes to an end for any reason, the Assets (if any) will be distributed as directed by Us. 
6	Funded activities/outputs, performance measurement and reporting 
6.1	Funded activities/outputs

The funded activities/outputs are the service outputs in Schedule 2B.

6.2	Performance reports
Performance Reports must be completed in the template provided in Schedule 3: Meal Subsidy Progress Report.  Your Performance Reports are to be submitted to Us, by;
•	15 January of each year for the period July to December of the preceding year; and 
•	15 July each year for the period January to June of that year. 

At the following address:-

Meals on Wheels Project Officer 
Home and Community Care
Department of Communities
GPO Box 806
BRISBANE  QLD  4001

Or Fax: 07 3405 3599
7	Funding Details
The Funding Details are contained in Schedule 2A, B & C.
8	Assets (if applicable)
Funding is provided for Assets as specified in Schedule 2A, B & C. 
9	Timing of payments
Payments of Funding will be made in advance in accordance with the table below, subject to the lodgement of the reports as required by Us under the Service Agreement.

Payment	Payment Due	
We will make payments to You on a 6 monthly basis. 
	By 31 of July 
By 31 of January	

10	Financial statements and reports 
You must submit the following statements and reports to Us during the Term of the Service Agreement. Statements and reports will be required for the following periods for each year by the following due dates:

Financial Statement / Report	Period	Due date	
Annual Financial Return 	1 July – 30 June	30 September	
Audit Report and Audited Financial Statements as specified in the Service Agreement Part A Standard Terms of Funding 8.1 (a) (ii) and Part B Specific Terms of Funding 4(a) & (b)	1 July – 30 June	30 September	

10.1	Address for financial statements and reports 
All financial statements and reports are to be submitted to the address below:

Home and Community Care
Department of Communities
GPO Box 806
BRISBANE  QLD  4001
11	Additional conditions
You must comply with the additional conditions set out in Schedule 2C – special conditions.
12	Departmental Officer
Name		
Position		
Postal address		
Telephone number		
Fax number		
E-mail address		
1	
13	Attachments (optional)
Attachments	Name	Reference	
Schedule 1	List of Service Providers to which this Service Agreement applies	Service Agreement (Part B) - Specific Terms of Funding clause 1 and Part C clause 2.2	
Schedule 2A	Project Summary Sheet	Service Agreement (Part B) - Specific Terms of Funding clause 1 and Part C clause 2.2, 3.1, 7 and 8	
Schedule 2B	Project Summary Sheet – Service Outputs	Service Agreement (Part C)-clause 6.1, 7 and 8	
Schedule 2C	Special Conditions	Service Agreement (Part B) - Specific Terms of Funding clause 5 and Part C clause 7, 8 and 11	
Schedule 3	Performance Report: Meal Subsidy Progress Report Reporting Template	Service Agreement (Part B) - Specific Terms of Funding clause 9 and Part C clause 6.2	
Schedule 4	HACC Logo Sub-Licence Agreement	Service Agreement (Part B) - Specific Terms of Funding clause 1	
Schedule 5	Annual Financial Return Reporting Template	Service Agreement (Part B) - Specific Terms of Funding clause 4	
Schedule 6	Recipient Created Tax Invoice (RCTI) Agreement 	Service Agreement (Part B) – Specific Terms of Funding clause 1	
Schedule 7	Banking Details EFT Application Form	Service Agreement (Part B) - Specific Terms of Funding  clause 2	

 

EXECUTED as an Agreement

SIGNED for and on behalf of the STATE OF QUEENSLAND by [insert name] [insert position] as a duly authorised officer 
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____________________________________
		Signature

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		Signature of Witness
		
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		Date

____________________________________
		Name of Witness

			

SIGNED by [insert name] [insert position] for and on behalf of [insert name of Service Provider] as its duly authorised officer:
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___________________________________
		Signature

	

____________________________________
		Signature of Witness
		
___________________________________
		Date

____________________________________
		Name of Witness

EXECUTION CLAUSE - Company

SIGNED for and on behalf of 
[NAME OF CORPORATION]
in accordance with section 127 of the Corporations Act 2001		

	

__________________________________
(signature of director/secretary)		

__________________________________
(signature of director)	

___________________________________
(name of director/secretary)
		
____________________________________
(name of director)

____________________________________
(date)